Frequently Asked Questions
What cleaning products do you use?
We clean most of our products with Attitude Little Ones Toy & Surface Cleaner, and we always inspect each game when it returns to us for damage and wear.
How do I know which game set is best for my group?
Each game can be enjoyed by a wide range of participants of different ages, interests, and abilities, except for games that include small pieces which are choking hazards for the very youngest. We purposely select game sets that have both elements to challenge the most determined participant as well as passively entertain a more reserved learner.
How many individuals can one game set occupy at a time?
Again, we have designed each set for use by a large and diverse group of ages and abilities. In general though, one game should occupy a room full of participants. The number of participants really depends on whether these participants work in groups and how they engage with the game set. Plan on having one game set in use for approximately 15-25 individuals at a time. Please keep in mind this is only a rough approximation that varies by game and participant groupings!
What is the Set-up on Delivery option?
If desired, our delivery specialist will set up your games in a ready-to-use layout. A Set-up on Delivery is not necessary, but it might be desired for some of our more challenging games sets (such as Pipes & Pressure) or for a special presentation of your chosen set. If this option is not chosen, the game kit will arrive in several bins or boxes that will be delivered to your desired location. The Set-up on Delivery service is included for you in our Hosted Events option.
What is the Hosted Event option?
A Hosted Event option involves our staff coming out to your location with your reserved game set and a plan to oversee your group’s interaction with that set. For the first game kit reserved, we charge an hourly rate plus the Set-up on Delivery fee. For each additional game kit reserved there is an add-on Hosted Charge option listed under Hosted Events.
What is your delivery area?
We provide free delivery within 20 miles of our base location in Eden Prairie, Minnesota. There is an additional $1.95/mile charge for deliveries outside of the 20-mile radius.
What can I expect at delivery?
Within the checkout process, you will be asked to select a delivery timeframe. Please provide any details we might need for deliveries in the ‘Notes’ section of checkout: specific time requests, where to enter your building, or contact names & numbers. We are often able to meet specific requests. Also, be sure the adult responsible for supervising the use of our games is the one completing the liability waiver in checkout.
Do you charge a damage deposit?
No, we currently do not. We want you to enjoy your time with our games, but please understand that there are limitations to how they should be used. some components, including the bins and the lids, can be easily broken. You are responsible for the cost of replacing damaged items.
